Cancellation & N0-Show Policy

The Skin Shop by Sara values the time reserved for each client and strives to maintain appointment availability for all clients.

24-Hour Cancellation Requirement

Clients must provide at least 24 hours' notice to cancel or reschedule an appointment without incurring a cancellation fee.

Late Cancellation Fee

Appointments canceled or rescheduled with less than 24 hours' notice will be subject to a fee equal to 50% of the scheduled service price.

No-Show Fee

Clients who fail to attend their scheduled appointment without providing notice will be subject to a fee equal to 50% of the scheduled service price.

Repeated Cancellations or Missed Appointments

Repeated late cancellations or missed appointments may result in restrictions on future scheduling privileges.

Emergencies and Exceptional Circumstances

We understand that emergencies and unforeseen circumstances occur. Exceptions to cancellation and no-show fees may be considered at the owner’s discretion.

Cancellation and no-show fees will be disclosed before booking and charged only when authorized and permitted by applicable law. By booking an appointment after receiving these terms, clients acknowledge the cancellation policy; any authorization to charge a payment method will be obtained separately where required.

Late Arrival

Arriving more than 5 minutes late may result in a shortened treatment time or a canceled appointment with a fee, to protect the schedule of subsequent clients. 

If The Skin Shop by Sara cancels an appointment, the client will not be charged a cancellation fee.